Policy
Refund Policy.
Last updated: May 2026 · Applies to all NovaKit purchases.
We stand behind every skill we sell. If it's not right for you, we'll make it right.
🛡️
7-day money back guarantee
Not happy for any reason? Email us within 7 days of purchase.
We'll refund you in full — no questions, no forms, no waiting.
Our promise
Every NovaKit skill comes with a full 7-day refund guarantee. If the skill doesn't work the way you expected, doesn't fit your workflow, or just isn't what you needed — email us within 7 days and we'll issue a complete refund. No questions asked, no explanation required.
We believe in our skills enough to back every purchase with this guarantee. The risk is entirely on us.
How to get a refund
1
Email us within 7 days
Send an email to
[email protected] from the email address you used to purchase. Include your order details if you have them — not required, but helps us find your order faster.
2
We confirm and process
We'll confirm receipt within 24 hours on business days and initiate the refund immediately. No back-and-forth, no conditions, no proving anything.
3
Refund arrives in 5–10 business days
Refunds are processed via Razorpay back to your original payment method. Timing depends on your bank — typically 5–10 business days. We'll confirm when the refund has been initiated from our side.
What's covered
- Individual skills — any skill purchased within the last 7 days
- Bundles — full bundle refund within 7 days; we do not offer partial bundle refunds for individual skills within a bundle
- Duplicate purchases — if you accidentally purchased the same skill twice, we'll refund the duplicate immediately regardless of timing
What's not covered
- Requests made more than 7 days after the purchase date
- Claims that Claude itself didn't perform as expected — skill output depends on Claude's capabilities, which are controlled by Anthropic, not NovaKit
If you're outside the 7-day window but have a genuine issue — a technical problem, a file that won't open, something that clearly went wrong on our end — email us anyway. We'll do the right thing.
Refund timing
Once we initiate the refund via Razorpay, it typically takes 5–10 business days to appear on your statement. This is determined by your bank or card issuer, not by us. We'll send you a confirmation email once the refund has been processed from our end.
Questions
If you have any questions about this policy or want to check on a refund, email [email protected]. We respond within 24 hours on business days (Mon–Fri, IST).
See our Terms of Service for the full legal framework.